Terms & Conditions

MOONBOXNZ ships orders as soon as possible; but may not be the same day that the order is placed. Please allow 1-3 business days for your order to be packed and shipped. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

MOONBOXNZ cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing MOONBOXNZ with their correct shipping address and we do not take responsibility for any shipment delays by our carriers.